SHIPPING & RETURNS
All headwraps and in-stock Velveteen ships within 1-2 business days. Large sale events may delay shipping times slightly.
Bunny Knots is not responsible for lost or stolen packages. We offer Route Shipping Protection to take care of all your protection needs.
FREE SHIPPING FOR ORDERS $20+ - excludes presale Velveteen, markdowns, sale events
Presale
Presale items ship dates are posted under the listing at the time of purchase. Please allow up to 9 weeks. They often ship much sooner! Check out the FB Bunny Knot Social Club group for frequent updates!
Presale shipping - $4.50 flat rate
Bunny Knots Customer Care Email: hello@bunnyknots.co
Returns
Headwraps: Due to the nature of the product and its custom details, all sales are final. If you receive your purchase and discover it’s the incorrect headwrap size, we’ll be happy to provide an exchange for the correct size. Please e-mail hello@bunnyknots.co within three days of receiving your package to initiate an exchange for store credit. Be sure to include your order number. We will not accept exchanges sent without prior approval. They will be mailed back.
Velveteen Loungewear: Velveteen presale orders can be cancelled at any time before they ship. If you wish to return/exchange your Velveteen, please reach out to our customer service team (hello@bunnyknots.co) within three days of its marked delivery date. All returns/exchanges must be unworn, unwashed, and in original packaging. We reserve the right to refuse an exchange/return depending on the circumstance.
After contacting customer service, mail your exchange package to:
Bunny Knots
9015 E Via Linda
Suite 201
Scottsdale, AZ 85258
Inspection of Items Timeframe
Sometimes items don't make it to their final destination in a perfect state or perhaps something was missed by quality control. Don't fret! We want your items to be perfect. That's why we give you up to three calendar days to open and inspect your items and make a claim. To file a claim, send an email to hello@bunnyknots.co with your order number and photos of any damage or imperfections. All claims must be made within three days of receiving your items.
