SHIPPING & RETURNS

From one mama to another - we know how important it is for your goodies to arrive safe and sound. Here's everything you need to know about our shipping timelines, protection options, and return policies.

📦 Shipping Information

Processing Time:
All headwraps and in-stock Velveteen ship within 2–5 business days.
Please note: Large sale events may slightly delay shipping times.

Presale Velveteen Shipping:
Presale items ship according to the timeline listed on the product page at the time of purchase. While we ask for up to 9 weeks, most ship out much sooner!
💬 For updates, be sure to join our Bunny Knot Social Club on Facebook.

  • Flat rate presale shipping: $4.50

Free Shipping Offer:
We offer FREE standard shipping on U.S. orders $30+
Excludes presale Velveteen, sale events, and Price Point Sales

Shipping Protection:
Bunny Knots is not responsible for lost or stolen packages.
To keep your order safe, we offer REDO Shipping Protection at checkout - peace of mind for pennies.

If you run into an issue, please click here to submit a shipping claim.

🔁 Returns & Exchanges

At this time, we do not offer returns, only exchanges or store credit.

We have a 5-day exchange window, which means you’ll need to request an exchange within 5 days of receiving your order.

✨ Final Sale Items

  • Clearance items are final sale and do not qualify for exchange.

  • Gift cards are also final sale.

✨ Exchange Eligibility
To be eligible for an exchange, your item(s) must be:

  • In the same condition you received them

  • Unworn, unused, with tags attached

  • In the original packaging

  • Accompanied by your receipt or proof of purchase

✨ How to Start an Exchange
Head to our EXCHANGE PORTAL to begin. If your exchange is approved, we’ll send you a prepaid exchange shipping label along with instructions on how and where to send your package.

⚠️ Please note: Items sent back to us without first requesting an exchange through our portal will not be accepted. We reserve the right to deny any return that does not meet the above standards.

Have questions? We’re here to help at hello@bunnyknots.co.


Velveteen Loungewear:

  • Presale Velveteen orders may be cancelled anytime before they ship. 

📬 Send Approved Returns To:

Bunny Knots
9015 E Via Linda
Suite 201
Scottsdale, AZ 85258